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This meant that no one was even monitoring the situation for us, and that they made no effort to hold the plane for the five of us who were supposed to be on that flight. By the time we got within eyeshot of our gate, the gate agents were telling us that the Boston flight was already closed. There was clearly no communication between on the ground crews, and everyone working at the airport once we landed seemed confused about the situation. However, we quickly found out that not only were the gates closed early, but the flight tracker was showing the flight had actually left early. Well, we actually landed about 15 minutes before our connecting flight was due to take off. We had been told ahead of the departure of the delayed flight that there would be someone on the ground at Newark monitoring the delayed connecting flights, in case a flight needed to be held. There were delays at Newark airport which lasted about an hour, and meant that we would be super tight getting in for our connecting flight. I’m making three more international trips in December, but I’m inclined not to use either and most certainly not for future airline ticket purchases."Ĭons: "Heading from BWI to Newark to Boston on 9/29 on United. And similarly, it was irresponsible of to allow this “apples with oranges” comparison on its website. It was deceptive of to engage in such practices, even if it disclosed these conditions in fine print (for no one would expect, nor have I ever seen previously in the hundreds of flights I have taken as a Million Miler on United), without flagging this. Had we known that the seemingly better price posted by on Kayak’s comparative offerings came at such a high price of inconvenience and additional expense for the luggage, we would have taken our business elsewhere. In addition to the extraordinary inconvenience that we could neither transit at London Heathrow to our connecting flight without going through Customs twice and that we could not check our luggage through to our final destination, we also had to foot a higher baggage charge to allow for checking in our suitcases, now that we had arrived in London Heathrow only to discover this that our onward ticket did not cover one piece of checked luggage. Also astonishingly, we had to pass through Customs, reclaim our checked suitcases from the baggage carousel, and check in again through Customs to board the onward flight, both coming and going through London Heathrow. However, the travel agency did not flag that the ticket from BWI to London Heathrow allowed for one piece of checked luggage, but the ticket from London Heathrow onwards to Geneva did not allow for any checked luggage.
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Cons: "Dear Sir or Madam: My two colleagues and I bought our tickets from BWI to Geneva, via London Heathrow, through Kayak as I have many times in the past.